Policies

Digital Product Terms and Conditions

The following terms and conditions (the “Terms & Conditions”) are entered into between you (referred to as “you” or “your”) and The Design Trapp (referred to as “The Design Trapp”, “we”, “our”, or “us”).

The Digital Product

The Design Trapp provides virtual interior design room and whole house schemes including paint, fabric, wallpaper, hardware, lighting, furniture and accessory choices, any one of which is a “Digital Product”. As a condition of purchasing and using the Digital Product, you agree to be bound by these Terms & Conditions.

Terms That Apply to Your Purchase

Our Terms of Use and Privacy Policy form part of these Terms & Conditions.

Unless these Terms & Conditions state otherwise, each of those agreements and policies shall apply fully to your purchase and use of the Digital Product.

If there is any inconsistency between any of those agreements and/or policies and these Terms & Conditions, these Terms & Conditions will take precedence.

For example, if our general refund policy is a certain number of days, and you see a different number of days in the refund policy in these Terms & Conditions, you can be sure that the refund policy you see here applies to your Digital Product purchase.

Our Relationship With You

When you purchase a Digital Product, The Design Trapp agrees to provide you with access to the Digital Product, which is an educational and informational resource. The information contained in the Digital Product, including any interactions with the instructors, is not intended as, and shall not be understood or construed as, professional advice.

Nothing in these Terms & Conditions forms any partnership, joint venture, employment, or agency relationship between you and The Design Trapp.

Payment Required for Access

By purchasing the Digital Product, you understand and acknowledge that you are entering into a legally binding contract with The Design Trapp, which requires you to pay the fees in full in exchange for access to the Digital Product.

You will only be entitled to use the Digital Product when we receive full payment of the fee in its entirety , or if you have opted into a payment plan , upon receipt of the first instalment of the selected payment plan.

Due to the nature of online payments, your payment may appear as “pending” or a similar status for several days. As a gesture of good faith, we provide access immediately when you make a payment, but if the payment then fails, we may revoke your access immediately without notifying you.

Payment Authorisation

By making a payment online with your credit or debit card, you give us permission to automatically charge your payment method for the amounts specified on the Digital Product purchasing page. You also give us permission to share your payment information and instructions required to complete any and all payments in the transaction with its third-party payment providers.

By electing to pay for the Digital Product through a payment plan:

1. a) you authorize The Design Trapp to charge your payment method automatically for each payment in the subsequent payment without further authorisation or notice to you (unless required by law).
2. b) it is your responsibility to ensure that the payment method we have on file for you is valid for the duration of the payments you have committed to in the payment plan . If your payment method becomes invalid before completing all payments in the payment plan, you must notify us before your next payment is due by writing to us at info@thedesigntrapp.co.uk.
3. c) you understand that you are required by law to complete all remaining payments of your payment plan unless you have correctly requested a refund in accordance with the refund policy in these Terms & Conditions, and your refund request has been verified as valid.

In summary, you commit to paying in full, and you may not cancel or avoid any of the payments in any selected payment plan except by correctly using the refund policy.

Consequences of Failed Payments

In the event any payment fails or is not made by the due date, your access to the Digital Product and the Online Community will be immediately suspended, and any rights or licenses to use the Digital Product and related materials will terminate as of the date of non-payment.

The first time a payment fails or the payment deadline is missed, if you subsequently make the payment that was due, your access will be restored.

If there is any subsequent failed or missed payment, the total remaining balance on your payment plan will become due in order to restore access, regardless of how many payment instalments remain. Your access will be restored once you have paid in full.

We reserve the right to charge an additional fee for dealing with repeated missed or failed payments. This fee will be a reasonable amount to compensate us for the additional administrative burden directly related to your failed or missed payment.

If your failure to make a payment on time results in the suspension of your access which causes you to miss out on any live calls or presentations, you will not be entitled to any reduction in the Digital Product fees or any refund.

By agreeing to these Terms & Conditions, you acknowledge that these are fair and reasonable consequences for failed and/or missed payments.

Refund Policy

We want you to be satisfied with your purchase. For this reason, we offer a 14 days “Any Reason” refund policy.

If you are not satisfied with your purchase and would like to request a refund, you can email us at info@thedesigntrapp.co.uk within 14 days of the date of your purchase, and we will give you your money back.

What Is Included With Your Digital Product Purchase

As part of the Digital Product, The Design Trapp will provide the following:

Paint E Design Package –

After receiving your completed questionnaire, payment and having our phone call consultation, I will email you two paint colour scheme options, along with specification reports detailing suggested paint colours and finishes. I aim to email these to you 14 working days after having our phone call consultation. I will keep you informed should anything happen to prevent this.

Paint, Wallpaper & Fabric E-Design Package –

After receiving your completed questionnaire, payment, and having our phone call consultation, I will email you two colour scheme options including paint, wallpaper and fabric, along with specification reports detailing suggested paint colours/finishes, wallpaper and fabric. I aim to email you this out within 14 working days after having our phone call consultation. I will keep you informed should anything happen to prevent this.

Bespoke Package –

Bonuses

From time to time, The Design Trapp will offer bonuses to individuals who purchase the Digital Product. You shall be entitled to any bonuses offered to you at the time of purchase and the details of those bonuses as well as any specific requirements or conditions of use will be made clear to you on the purchase page.

Intellectual Property

All content included as part of the Digital Product, in any format, and any software used in the Digital Product, is the property of The Design Trapp or its suppliers and is protected by copyright and other laws that protect intellectual property and proprietary rights.

Your purchase and use of the Digital Product does not result in a transfer of any intellectual property to you. As a condition of your use of the Digital Product, you agree to observe and abide by all copyright and other intellectual property laws.

You cannot use, copy, modify, adapt, reproduce, store, distribute, print, display, perform, or publish any of our intellectual property except as specifically allowed by these Terms & Conditions or with prior written consent from us.

Licence

You are granted a single-use, non-exclusive, non-transferable, revocable license to access and use the Digital Product, including all content and resources contained within the Digital Product for your own personal use to achieve the outcomes set out on the Digital Product’s purchasing page (the “Purpose”).

You agree that you will not modify, publish, transmit, reverse engineer, transfer, create derivative works, or in any way exploit any of the content, or any part of the content, found in the Digital Product, except to the extent required to fulfill the Purpose. You also agree that you will not use your access or any part of the content in order to compete with The Design Trapp or to harm our business prospects or relationships.

The The Design Trapp content is not for resale. Your purchase and use of the Digital Product does not entitle you to make any unauthorised use of any protected content. You will not delete or alter any proprietary rights or attribution notices in any content. You will use protected content solely for your individual use to the extent required to fulfill the Purpose, and you will make no other use of the content without the express written permission of The Design Trapp. You agree that you do not acquire any ownership rights in any protected content. We do not grant you any licenses, express or implied, to the intellectual property of The Design Trapp or our licensors except as specified in these Terms & Conditions.

You hereby agree that any infringement of our (or our licensors’) intellectual property shall result in an immediate termination of the license granted in these Terms & Conditions.

If you violate the terms of this license, your access to the Digital Product , the Online Community, and any other related content will be terminated immediately, and you shall not be entitled to a refund of any portion of the fees. Furthermore, if you violate this license by giving or selling a copy of our content to anyone other than a license holder, sharing your account with anyone other than a license holder, or if you imply that anyone who gets access to our content has the right to use it for his/her/its commercial purposes, we reserve the right to invoice you for the licenses you have gifted or sold to others.

Confidentiality

The Design Trapp respects the privacy of its customers and will not disclose any Confidential Information you provide except as described in these Terms & Conditions.

“Confidential Information” is any information about a person or business which is not generally available to the public and that a reasonable person would consider to be confidential. This includes, but is not limited to:

1. a) information you share with us about yourself, your contact details, and your payment information;
2. b) the Digital Product materials, in whatever format they are provided;
3. c) information about business strategies, operations, financials, marketing plans, methods, forms, processes, templates, and future plans; and
4. d) information about customers, including their personal details and situations.

Due to the nature of the content in the Digital Product, you will be exposed to Confidential Information belonging to both The Design Trapp and other Digital Product customers.

As a condition of participating in the Digital Product, you agree to protect the Confidential Information and not share it with anyone outside the Online Community unless specifically allowed by these Terms & Conditions or you have written permission to do so.

You also acknowledge that you may be exposed to certain sensitive personal information that must be treated with special care, security, processing procedures, and/or other legal and regulatory requirements in your jurisdiction, and you are responsible for complying with any such local legal or regulatory requirements with respect to that information.

Your Confidential Information may be shared with our staff, sub-contractors, and/or third party providers only to the extent necessary in order to provide the best services to you. If we do have to share your Confidential Information for this purpose, we will ensure that any person whom it is disclosed also stores and treats the Confidential Information with the appropriate level of security and secrecy.

Personal Responsibility

By using the Digital Product, you accept personal responsibility for the results of your actions. You agree that The Design Trapp has not made any guarantees about the results of taking (or choosing not to take) any action, whether recommended in the Digital Product or not. The Design Trapp provides educational and informational resources that are intended to help participants in the Digital Product succeed. However, you recognise that your ultimate success or failure will be the result of your own efforts, your particular situation, and innumerable other circumstances beyond the control and/or knowledge of The Design Trapp.

You also recognise that prior results do not guarantee a similar outcome. Therefore, the results obtained by others, whether they are current or past customers of the Digital Product or otherwise, do not guarantee that you or any other person or entity will be able to obtain similar results.

You agree to take full responsibility for any harm or damage you suffer as a result of the use, or non-use, of the information available in the Digital Product. You agree to use your judgement and conduct due diligence before taking any actions or implementing any plan or policy suggested or recommended in the Digital Product.

Materials & Information Provided By You

You own all of the information or materials (including comments, questions, feedback, suggestions, and testimonials) you may provide during use of the Digital Product or post, upload, input, or submit on any platform or social media (collectively, the “Contributions”). The Design Trapp will never claim ownership of these Contributions which belong to you.

However, by posting, uploading, inputting, providing, or submitting your Contributions, you are granting The Design Trapp, our affiliated companies, and our sub-licensees permission to use your Contribution in connection with the operation of their businesses including, without limitation, the rights to:

1. a) copy, distribute, transmit, publicly display, publicly perform, reproduce, edit, translate, and reformat your Contribution; and
2. b) to publish your name, your image, and your business name and logo (if applicable) in connection with your Contributions.

In other words, The Design Trapp has the right to include your Contributions – including any audio or video recordings of you participating in or contribution to Digital Product (if applicable) – in the Digital Product and other marketing material going forward.

No compensation will be paid for the use of your Contributions in accordance with the rights granted in these Terms & Conditions. The Design Trapp is under no obligation to post or use any Contributions you may provide and may remove any Contributions at any time at The Design Trapp’s sole discretion.

By posting, uploading, inputting, providing, or submitting your Materials you warrant and represent that you own or otherwise control all of the rights to your Materials as described in this section including, without limitation, all the rights necessary for you to provide, post, upload, input, or submit the Materials.

The Design Trapp will never use any Contributions in a way that harms your business prospects or reputation. If any Contributions include the identifiable personal information of an individual other than you, The Design Trapp will anonymise such identifiable personal information before publicly using any Contributions.

Technology and Availability

Your use of the Digital Product and any associated services may sometimes be subject to interruption or delay.

Due to the nature of the Internet and electronic communications, we and our service providers cannot guarantee that our websites, platforms, emails, or any associated services will be error free, without interruption or delay, or free from defects in design.

We will not be liable to you should our websites, platforms, or the services supplied through them become unavailable, interrupted or delayed, or cause technical difficulties or glitches, regardless of the reason.

NO WARRANTIES

WE MAKE NO WARRANTIES OR REPRESENTATIONS REGARDING THE PERFORMANCE OR OPERATION OF THE DIGITAL PRODUCT, INCLUDING ANY TECHNOLOGICAL ASPECTS OF THE PROGRAM.

WE MAKE NO WARRANTIES OR REPRESENTATIONS ABOUT THE SUITABILITY, RELIABILITY, AVAILABILITY, TIMELINESS, AND ACCURACY OF THE INFORMATION, SOFTWARE, PRODUCTS, SERVICES, AND RELATED GRAPHICS CONTAINED IN THE DIGITAL PRODUCT FOR ANY PURPOSE. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW. ALL SUCH INFORMATION, SOFTWARE, PRODUCTS, SERVICES, AND RELATED GRAPHICS ARE PROVIDED “AS IS” WITHOUT WARRANTY OR CONDITION OF ANY KIND. WE AND/OR OUR SUPPLIERS HEREBY DISCLAIM ALL WARRANTIES AND CONDITIONS WITH REGARD TO THIS INFORMATION, SOFTWARE, PRODUCTS, SERVICES, AND RELATED GRAPHICS, INCLUDING ALL IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.

Limitation of Liability

You agree to absolve and do hereby absolve The Design Trapp of any and all liability or loss that you or any person or entity associated with you may suffer or incur as a result of use of the Digital Product and/or any information and resources contained in the Digital Product.

The information, software, products, and services included or available through the Digital Product may include inaccuracies or typographical errors. The Design Trapp and/or its suppliers may make improvements and/or changes in the Digital Product at any time.

To the maximum extent permitted by applicable law, in no event shall The Design Trapp and/or its suppliers be liable for any direct, indirect, punitive, incidental, special, equitable, consequential loss or damages or any damages whatsoever including, without limitation, damages for loss of use, data, or profits arising out of or in any way connected with the use or performance of the Digital Product, with the delay or inability to use the Digital Product or related service, the provision of or failure to provide services, or for any information, software, products, services, and related graphics obtained through the Digital Product, or otherwise arising out of the use of the Digital Product, whether based on contract, tort, negligence, strict liability, or otherwise, even if The Design Trapp or any of its suppliers has been advised of the possibility of damages.

Nothing in these Terms & Conditions excludes or limits the liability of The Design Trapp for death or personal injury caused by negligence, fraud or fraudulent representation, or any other liability which cannot be limited or excluded by applicable law in your jurisdiction.

If you are dissatisfied with the Digital Product or any portion of it, your sole and exclusive remedy is to discontinue using the Digital Product. In this case, no refund or rebate will be given except if you correctly use the refund policy in these Terms & Conditions.

Indemnification

You agree to indemnify, defend, and hold harmless The Design Trapp, its officers, directors, employees, agents, and third parties for any losses, costs, liabilities, and expenses (including reasonable attorneys’ fees) arising out of:

1. a) your use of or inability to use the Digital Product and related services,
2. b) any Contributions made by you,
3. c) your violation of any terms of these Terms & Conditions,
4. d) your violation of any rights of a third party, or
5. e) your violation of any applicable laws, rules, or regulations.

The Design Trapp reserves the right, at its own cost, to take over the defence and control of any matter that you are obligated to indemnify, in which case, you will fully cooperate with The Design Trapp in the defence of the matter.

Entire Agreement

These Terms & Conditions, along with any agreements and policies incorporated by reference, constitute the entire agreement between you and The Design Trapp with respect to the Digital Product, and they supersede all prior or agreements, promises, assurances, warranties, representations and understandings, whether written or oral, between you and The Design Trapp with respect to the Digital Product.

A printed version of these Terms & Conditions and of any notice given in electronic form shall be admissible in judicial or administrative proceedings based upon or relating to this agreement to the same extent and subject to the same conditions as other business documents and records originally generated and maintained in printed form.

Interpretation

Unless the context otherwise requires, references to the singular include the plural and references to the masculine include the feminine, and vice versa. The headings contained in these Terms & Conditions are for convenience only and do not affect their interpretation.

Severability

If any provision of these Terms & Conditions is found by any court or administrative body of competent jurisdiction to be invalid or unenforceable, then such invalidity or unenforceability shall not affect the other provisions of these Terms & Conditions, which shall remain in full force and effect.

You agree to attempt to substitute for any invalid or unenforceable provision with a valid or enforceable provision which achieves to the greatest extent possible the same effect as would have been achieved by the invalid or unenforceable provision.

No Waiver

The failure or delay in enforcing or exercising any term of or any right under these Terms & Conditions is not a waiver of that term or right and will in no way affect the right to later to enforce or exercise it.

Force Majeure

The Design Trapp shall not be liable or responsible to you, nor will it have defaulted or breached these Terms & Conditions, for any failure or delay in fulfilling or performing any part of these Terms & Conditions to the extent such failure or delay is the result of acts or circumstances beyond our reasonable control. (“Force Majeure Events”).

Force Majeure Events include, but are not limited to, acts of God, natural disasters, governmental actions, terrorist threats or acts, civil unrest, national emergency, epidemic, lock-outs, labor disputes, materials or telecommunication breakdown, and power outage.

We are a small business with limited staff. Any illness affecting one or one or more of our staff members that prevents the effective day-to-day running of the business is also considered a Force Majeure Event.

Effective Date

These Terms & Conditions shall apply and be enforceable with respect to each Digital Product purchased by you from the date that you initially purchase that Digital Product.

Governing Law

These Terms & Conditions are governed, construed, and interpreted according to the laws of England and are subject to the exclusive jurisdiction of the courts of Essex, United Kingdom.

Changes to these Terms & Conditions

We may make changes to these Terms & Conditions without informing you. If we update, amend or make any changes to these Terms & Conditions or any documents or policies referred to in them, those changes will be posted on the website.

Contacting Us

For any questions, comments, or concerns regarding these Terms & Conditions, please contact us a info@thedesigntrapp.co.uk.

Website Terms of Use

By visiting and using thedesigntrapp.co.uk (the “website”), you accept and agree to be bound by these Website Terms of Use, including our Privacy Policy (which is part of these Website Terms of Use).

The Design Trapp (“we”, “our”, or “us”), as owner of the website, reserves the right to amend or modify these Website Terms of Use at any time and without notice. The latest version of these Website Terms of Use will always be posted on the website.

The terms “you” and “your” refers to anyone who:

(a)  uses, visits and/or views the website,

(b)  accesses any of our content, or

(c)  purchases any content, product(s), or service(s) from us.

By using our website, you agree to our Website Terms of Use at the time you access the website (including any changes since you last visited the site). You must not access or use the website if you do not wish to be bound by these Website Terms of Use.

You must be at least 18 years old or of necessary age in your country of residence in order to use our website.

Intellectual Property (including Copyright)

We reserve all rights in and to our common law and registered trademarks, service marks, copyrights, and other intellectual property rights that exist on our website and in all viewable and downloadable content (including: text, images, video, music, sounds, layout, designs, source code, and any other protectable content) which belongs to us or any of our partners (“Intellectual Property”).

You cannot use, copy, modify, adapt, reproduce, store, distribute, print, display, perform, or publish any of our Intellectual Property except in the ways we specifically allow you to in these Website Terms of Use or with prior written consent from us.

For all purchased products and services, please also refer to any Terms & Conditions for that specific product or service.

In short we own all the legal rights to our free and paid content. We give you some limited rights to use our stuff only in certain ways (even if you paid for it). You cannot do anything you want with our content, only what is allowed in the these Website Terms of Use and any Terms & Conditions for anything you’ve purchased. So even if you love our stuff, you are not allowed to share it with your friends (they need to buy their own)!

NO WARRANTIES

ALL OF OUR CONTENT, INFORMATION, PRODUCTS AND/OR SERVICES ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS WITHOUT ANY REPRESENTATIONS OR WARRANTIES OF ANY KIND INCLUDING THE WARRANTIES OF MERCHANTABILITY OR FITNESS FOR ANY PURPOSE, EXPRESS OR IMPLIED TO THE FULL EXTENT PERMISSIBLE BY LAW. WE MAKE NO REPRESENTATIONS OR WARRANTIES AS TO THE CONTENT, INFORMATION, MATERIALS, PRODUCTS AND/OR SERVICES PROVIDED ON THIS WEBSITE. WE MAKE NO WARRANTIES THAT THE WEBSITE WILL PERFORM OR OPERATE TO MEET YOUR REQUIREMENTS OR THAT THE INFORMATION PRESENTED HERE WILL BE COMPLETE, CURRENT OR ERROR-FREE. WE DISCLAIM ALL WARRANTIES, IMPLIED AND EXPRESS FOR ANY PURPOSE TO THE FULL EXTENT PERMITTED BY LAW.

Testimonials Disclaimer

Any testimonials included on our website(s), programs, products, and/or services are real-world examples and stories of other people’s experiences with our content, programs, products and/or services. These testimonials are NOT intended to serve as a guarantee that you will achieve the same or similar results. Each individual’s performance is different and your results will vary accordingly.

Earnings & Results Disclaimer

We make no income/financial claims, nor guarantee of any kind regarding the potential income or savings that can be generated through your use of any of our free or paid content, products, and/or services.

Any income reports, product reviews, and testimonials we may publish from our business or from our current or former customers are strictly for informational purposes only.

Past results are not an indication or promise of your results. There is no guarantee you will earn any money or save any money using any of our materials, and your revenue and liabilities are dependent solely on you and your actions or non-actions.

Advertisement Disclaimer

You may have ended up on our website by clicking on an advertisement from an different site, social platform, or app. This is because we occasionally pay for advertising in order to reach people who would most benefit from our offers, and one of these advertisements may have been shown to you. We do not have direct control over who exactly is shown our advertisements.

Our website is independent and belongs to us. All of the content, products, and/or services available on it are our own. We do not claim to be endorsed by, or affiliated with, any other site, platform, or advertising provider.

Limitation of Liability

You agree that we (and/or our officers, employees, successors, shareholders, joint venture partners or anyone else working with us) shall NOT be liable for any direct, indirect, incidental, consequential, equitable, special, punitive, exemplary or any other damages resulting from your use of this website including but not limited to all the content, information, products, services and graphics presented here.

You expressly agree that your use of the website is at your sole risk and that you are solely responsible for the accuracy of any information you provide, the outcome of your actions or non-actions, personal and/or business results, and for all other use in connection with our website, content, products, and/or services.

You also expressly agree that we and/or our officers, employees, successors, shareholders, joint venture partners or anyone else working with us shall not be liable to you for any damages, even if foreseeable, resulting from 1) any errors or omissions on the website, delay or denial of any products or services, failure of performance of any kind, interruption in the operation and your use of the website, website attacks including computer virus, hacking of information, and any other system failures; 2) any loss of income, use, data, revenue, profits, business or any goodwill related to the website, our products, or our services; 3) any theft or unauthorized access by third party of your information from the website regardless of our negligence; and 4) any use or misuse of the content, information, products and/or services offered here.

This limitation of liability shall apply whether such liability arises from negligence, breach of contract, tort or any other legal theory of liability. You agree that we provide no express or implied guarantees to you for the content presented here, and you accept that no particular results are being promised to you here.

We do NOT exclude any liability for death or personal injury caused by the use of our website (as unlikely as that is) or any other liability which we legally cannot exclude based on the laws where you are located at the time you use our site.

Our maximum total liability to you shall not exceed the total purchase price of any products and/or services that we have received your payment for.

Indemnification

Your use of our website and content is voluntary. You shall indemnify us and our affiliates, distributors, licensors, and agents and all of our and their directors, employees, and agents against, holding all harmless from any and all lawsuits, claims, expenses (including reasonable legal fees), settlements, damages, judgments and the like arising from your use of our websites and content or your failure to maintain the confidentiality or security of your password or access rights.

Privacy

We care about your privacy online do everything in our power to respect the privacy of your personal information. Your acceptance of our Privacy Policy is expressly incorporated into these Website Terms of Use. Please review our Privacy Policy for more information.

Confidentiality

When speaking to us about our products and/or services, whether or not you have already made a purchase, you may share personal information that you wouldn’t want shared with anyone else without your permission. If you tell us some information is confidential, or if we consider that a reasonable person would think that the information you provided is confidential, we store it and treat it carefully and securely (we call this “Confidential Information”). We always treat your Confidential Information the same as we treat our own. We will never disclose your Confidential Information to anyone else without your permission, except as described below.

Your Confidential Information may be shared with our staff, sub-contractors, and/or our third party providers only to the extent necessary in order to provide the best products and services to you. If we have to share your Confidential Information for this purpose, we will ensure that any person who has access to your Confidential Information stores and treats it with the appropriate level of security and secrecy.

Publicity

If you provide a testimonial, or make a public comment about us or any of our content, products, and/or services on any public website (including review sites), in an email or direct message to us (often referred to as “DM” or “PM”), or on social media platform, we may use any part of that feedback (either as a screenshot or a reproduction) as well as your name, photo (such as a public profile photo), social media tag, business name (if appplicable), and business logo in our marketing materials.

We will never say or post anything about you that would damage your reputation or your business.

If you do not want to consent to this, you may opt-out at any time by emailing us at info@thedesigntrapp.co.uk.

Availability & Web Access

Your use of our website and any associated services may sometimes be subject to interruption or delay. Due to the nature of the Internet and electronic communications, we and our service providers do not make any warranty that our websites or any associated services will be error free, without interruption or delay, or free from defects in design. We will not be liable to you should our websites or the services supplied through our websites become unavailable, interrupted or delayed for any reason.

Malicious Code

Although we try to prevent the introduction of viruses or other malicious code (together, “malicious code”) to our websites, we do not guarantee or warrant that our websites, or any data available therein, do not contain malicious code. We will not be liable for any damages or harm attributable to malicious code. You are responsible for ensuring that the process you employ for accessing our websites does not expose your computer system to the risk of interference or damage from malicious code.

Third Party Links

We may include links to web addresses that we do not own or have any control over. To the best of our knowledge, these links are safe. However, we do not guarantee or warrant that clicking any third party link does not include malicious code. We will not be liable for any damages or harm as a result of you clicking any third party links.

Security

Although we take care to protect the security of your contact information, you acknowledge the risk of unauthorized access to (or alteration of) your transmissions or data or of the information contained on your computer system or on our websites. We do not accept responsibility or liability of any nature for any losses you may sustain as a result of such unauthorized access or alteration. All information transmitted to or from you is transmitted at your own risk, and you assume all responsibility and risks arising in relation to your use of this website and the Internet. We do not accept responsibility for any interference or damage to your own computer system which may arise in connection with your accessing of our websites or any outbound hyperlinks.

Governing Law

You expressly waive any legal claims you may have now or in the future arising from or related to the website and our products/services.

In the event of a dispute, claim, or controversy arising from or relating to your use of this website that cannot be excluded by your express waiver above, these Website Terms of Use shall be construed and interpreted in accordance with the laws of United Kingdom without regard to conflict of laws principles. Any legal action must be brought in the courts of Essex, UK.

No Waiver

Any waiver or delay by us in enforcing any term or right under these Website Terms of Use will not constitute a waiver of any other or subsequent breach or right.

Interpretation and Severability

Headings and images are inserted for convenience and shall not affect the construction of these Website Terms of Use. The singular includes the plural and vice versa. The feminine includes the masculine and vice versa.

If any portion of these Website Terms of Use is held to be invalid or unenforceable, the invalid or unenforceable portion shall be construed in accordance with applicable law to the greatest extent possible to reflect the original intentions of the parties, and the remainder of the provisions shall remain in full force and effect.

If any provision in these Website Terms of Use shall be held by a court of competent jurisdiction to be contrary to law, that provision shall be changed and interpreted so as to best accomplish the objectives of the original provision to the fullest extent allowed by law, and the remaining provisions in these Website Terms of Use will remain in full force and effect.

These Website Terms of Use supersede any existing communications or agreements, and are the full extent of the agreement between the parties relating to this subject matter.

All Rights Reserved

All rights not expressly granted in these Website Terms of Use are reserved by us. If you do not see a usage scenario here that applies to your intended usage, or for any questions, contact us at info@thedesigntrapp.co.uk.

Contact Information

The owner of this website is The Design Trapp located at 1 Upland Drive, Billericay, Essex, UK CM120JT. You may contact us regarding these Website Terms of Use by email at info@thedesigntrapp.co.uk.

 

 

PRIVACY & COOKIES POLICY

We are The Design Trapp, the owner of thedesigntrapp.co.uk and the The Design Trapp brand (“The Design Trapp”, “we”, “our”, or “us”), and we care about your digital privacy. We will process and use your data securely and in accordance with data protection regulations around the world that may apply to you.

We are registered as a data controller with the regulatory body in UK.

This Privacy Policy explains what information we collect from you, the purposes we collect that information for, and how we process it. This Privacy Policy also explains your rights that apply to data we have about you, and how to use those rights.

The terms “you” and “your” refers to anyone who:

1. uses, visits and/or views our website,
2. accesses any of our content, or
3. purchases any content, product(s), or service(s) from us.

By visiting and using the website, or making a purchase from us, you accept and agree to be bound by this Privacy Policy.

We may change or update this Privacy Policy without notifying you. The latest version can always be found on our website.

Your continued use of the website after posting of any changes to our Privacy Policy means you accept the changes. You must not access or use the website if you do not wish to be bound by this Privacy Policy.

If you have questions about this Privacy Policy, you can contact us at info@thedesigntrapp.co.uk.

OUR ROLE IN YOUR PRIVACY

If you are a The Design Trapp customer or subscriber, access or download any of our free content, or you’re just visiting our website, this policy applies to you.

Our Responsibilities:

• Whether you are a registered user or just a visitor to our website, we act as a “data controller” of your personal data. This means that we determine how and why we collect and process your data.
• We will collect, store, and process your data in accordance with this Privacy Policy and applicable laws.

Your Responsibilities:

• You should read this Privacy Policy and check it again from time to time, as we may change or update it.
• If you are a customer or subscriber, you should also check any contracts between us (including Terms & Conditions, which are a contract). Our contracts may include further details on how we collect and process your data.
• You will only provide us with personal information about other people if you have the right to authorise us to process it on your behalf in accordance with this Privacy Policy.

WHEN AND HOW WE COLLECT DATA

Any time you interact with The Design Trapp, we are collecting data. Sometimes you provide us with data, and sometimes data about you is collected automatically.

Here’s when and how we do this:

YOU GIVE DATA	WE COLLECT DATA
	✔	You browse any page of our website
✔	✔	You download any of our free resources (“freebies”)
✔		You contact us (using our contact form, by email, or on social media)
✔		You opt-in to marketing messages
	✔	You receive emails from us
✔	✔	You make a purchase from us
	✔	You attend one of our live sessions
	✔	You watch a pre-recorded session or course
✔		You provide feedback or testimonials

 

TYPES OF DATA WE COLLECT

Contact details

Your name, address, phone number, email address, social media handles, and any alternative contact details you may provide.

Financial information

Your bank details, credit/debit card details, PayPal account details, or any other payment methods

Data that identifies you

Your IP address, login information, browser type and version, device type, time zone settings, browser plug-ins, geolocation information about where you might be, operating system and version, and other information that is collected automatically about your activity on our website.

Data on how you use our website

Your URL clickstreams (the path you take through our site), products/services viewed or placed into cart, page response times, error messages, how long you stay on our pages, what you do on those pages, how often, and other actions you take on our website.

What about really sensitive data?

We don’t collect any “sensitive data” about you (like race, ethnicity, political opinions, religious/philosophical beliefs, union membership, genetic data, biometric data, data about your sexual life or preferences, or any alleged/actual offences) except when we have your specific consent or when we have to in order to comply with the law.

What about children’s data?

We are a business that provides content, products, and services to other businesses and individuals which are directed to and intended for use by only individuals over the legal age of adulthood (which happens to be 18 years old in most places in the world).

Nothing we provide is targeted at children, and we do not knowingly collect any personal data from any person under the legal age of adulthood. If you believe that personal information was collected without parental or guardian consent from a child, please contact us to have that information deleted.

HOW AND WHY WE USE YOUR DATA

Data protection laws restrict us in how we can use your data. These laws only allow us to use your data for certain reasons, which we must have a legal basis for. Here are the reasons for which we process your data:

Running our business

Managing your requests (like creating and managing your account, answering your questions, processing your purchases), login and authentication, remembering your settings and preferences, processing payments, hosting and back-end infrastructure.

Legal basis: contract, legitimate interest

Improving our content, products, and services

Testing features, interacting with feedback, managing landing pages, heatmapping our site, traffic optimisation, data analysis and research, profiling, and using machine learning techniques to analyse data. This may be done by us or by an external person/company that we use to provide services to us.

Legal basis: contract, legitimate interest

Customer support

Providing essential information and updates on any product or service which you are signed up for or have access to (including free challenges/events) and resolving issues (technical, financial, or otherwise). This may be by phone, email, chat, social media, or in a community group hosted on our website or another platform we use.

Legal basis: contract, consent

Advertising and marketing

Sending you emails and messages about new features, offers, products, and services as well as informational content. We may also run targeted advertising campaigns on other platforms.

Legal basis: consent

Here is an explanation for each of the legal bases we use:

Consent

You have given us clear consent to process your personal data for a specific purpose.

You can change your mind! If you have previously given your consent, you can freely withdraw that consent at any time. All you have to do is let us know at info@thedesigntrapp.co.uk (we’re not mind readers, after all).

If you withdraw your consent, we will immediately stop processing your data unless we have another legal basis to process the data. If we do have another legal basis to process your data, we may continue to do so as long as that legal basis remains valid.

Contract

Processing your data is necessary as part of a contract you have with us, or if we have asked you to take specific steps before entering into a contract with us.

Please remember that Terms & Conditions are a type of contract. If you’ve ticked a box agreeing to our Terms & Conditions (for example, as part of a purchase), you’ve effectively “signed” a contract with us.

Legitimate Interests

Processing your data is necessary for our legitimate business interests or the legitimate business interests of another person/company we work closely with. Examples of legitimate interests include:

• gaining insights from your behaviour on our website or any platforms we use
• delivering, developing, and improving our content, products, and services
• enabling us to improve, customise, or modify our content and communications
• determining whether marketing and advertising campaigns are effective
• verifying and enhancing data security

In each case, our legitimate interest is only valid if it is not outweighed by your rights and interests. We respect your rights, and we carefully evaluate if a legitimate interest is strong enough to justify processing your data.

YOUR PRIVACY CHOICES AND RIGHTS

You have choices and rights when it comes to your data. To exercise your rights, you can email us at info@thedesigntrapp.co.uk.

You can choose not to provide us with personal data

If you choose to do this, you can continue to use our website and the content you see on it. However, you may be unable to download, access, or purchase additional content, such as PDF “freebies”, webinars, events, or paid products/services.

You can choose to turn off cookies in your browser by changing the browser settings

You can block cookies by activating a setting in your browser that refuses all cookies. You can also delete cookies through your browser settings. If you turn off cookies, you can continue to try to use our website, but it may not load/function effectively (or at all).

You can choose to tell us not to use your data for marketing

We will inform you before collecting your data if we intend to use that data for marketing. If you’ve previously opted-in to marketing, you can change your preferences by using the “unsubscribe” button in any marketing email you’ve received from us, or just let us know by email at info@thedesigntrapp.co.uk.

You have the right to access information we hold about you

You can ask us for additional information about:

• the categories of data we’re processing
• the purposes for data processing
• the categories of third parties that we disclose data to
• how long we store data (or the criteria we use to decide storage times)
• your other rights regarding our use of your data

If you make a request, we will respond to your request within one month, unless we have a valid reason to deny your request (for example, if responding to your request would negatively affect the rights and freedoms of others, including the right to confidentiality or intellectual property rights).

You have the right to make us correct any inaccurate personal data about you

You can contact us at any time to let us know your most up to date information (changed your name, moved to a new address, or anything else).

You can object to us using your data for profiling you or making automated decisions about you

We may use  your data to determine whether we should let you know information that may be relevant to you (for example, you may receive some emails and not others based on your past behaviour). Otherwise, the only circumstances in which we do this is to provide our products/services to you (the nature of what we’re providing may require some customisation to benefit you).

You have the right to be ‘forgotten’ by us

You can do this by asking us to delete any personal data we have about you. However, please understand that where we have contractual, regulatory, legal, or other essential reasons to hold on to your data, we may keep some of your data (only what we actually need and only as long as we actually need it).

You have the right to file a complaint about our use of your data

If you have a complaint, please let us know and give us a chance to address it and ease your concerns first. If we fail at this, you can submit your complaint to the regulatory body that deals with data privacy in your country.

HOW DO WE SECURE YOUR DATA?

We have physical, electronic, and managerial processes to ensure your data is secure. However, there are people with bad intentions in the world, and no data is ever 100% secure. Please also understand that we are a small business, and we don’t have the budget, systems, or expertise that large businesses do, so we do the best we can with what we have.

A few reminders:

• Providing your personal data is at your own risk, because unfortunately, no data transfer can be guaranteed as secure.
• You are responsible for keeping your login details (username, password) secret and safe.
• If you believe your privacy has been breached, please let us know as soon as possible.

WHERE IS YOUR DATA TRANSFERRED AND PROCESSED?

As a small business, we rely on third parties (aka other people/businesses) to provide services to us that are essential to the day-to-day operation of the business. This includes website hosting, video conferencing, legal and accounting services, email service, social media scheduling, freelancers, payment providers, technology providers, and many, many more. We simply wouldn’t be able to run The Design Trapp without these third party services.

When we use these third party services, it is necessary for us to share your data with them in order to receive the services. Because our online presence provides the possibility to reach customers anywhere in the world, it is not practical for us to even attempt to use third party services that store and process data locally (based on each individual’s location when they share data with us). Therefore, we partner with third parties who we believe are the best providers, while balancing service levels, cost, and respect for data privacy.

When we transfer your data to a third party and they process it, we have very little control over the location of the data’s storage and processing. Often, this means that your data is transferred to other places in the world and processed there. We know for a fact that some of our third party providers transfer and process your data in the United States and other locations outside the EEA (European Economic Area).

By sharing your personal data with us, you explicitly agree to this transfer, storing, and processing by us and our third parties anywhere in the world, including in countries that are not approved by the European Commission as having an adequate level of protection for personal data.

HOW LONG DO WE STORE YOUR DATA?

We only store your data as long as it is required to fulfil the purpose for which it was collected. For example, we keep a record of your email address and “unsubscribe” preference to ensure we respect your choice not to receive marketing messages from us.

We will also store your data for as long as reasonable and necessary to comply with legal and tax requirements.

If we no longer have any need to continue to store your data, we delete it.

COOKIES AND HOW WE USE THEM (NOT EAT THEM)

We use cookies on our website (not the fresh-baked kind, sadly).

You can control your cookie preferences through the cookie banner that appears when you visit our website.

However, the cookie banner does not allow you to disable essential cookies, which are required for our website to function. Unless you adjust your browser settings to refuse cookies, we (and third parties that provide services to us) will activate some cookies when you interact with our website.

These may be ‘session’ cookies, meaning they delete themselves when you leave our site, or ‘persistent’ cookies which do not delete themselves and help us recognise you when you return so we can provide a tailored service.

These cookies, while not very tasty, do serve a purpose. And not just for us – for you too! Some cookies are essential, meaning they are needed to make our website work. And some are simply convenient, like the cookie that is activated when you tick the box for “Remember my password”.

How can you block cookies?

You can block cookies by activating a setting on your browser that blocks the creation of cookies. You can also delete cookies through your browser settings. If you use your browser to disable, reject, or block cookies (including essential cookies), certain parts of our website will not function properly. In some cases, the website may not work at all.

Third party cookies

“Third party” refers to a person/business that is not you or us. We use third parties to provide services that help us run our business and deliver great products and services. These third parties use cookies too.

If you access a third party website or platform where we have some of our content, products, or services, that third party has its own privacy policy and cookie policy which may differ from ours.

Please note that where third parties use cookies, we have no control over how those third parties actually use those cookies.